January 24, 2018

IS 16001 : 2012 Indian Standard Social Accountability at the Work Place — Requirements

All organizations, irrespective of type, size, ownership or geographical location, have an established way or system of conducting their activities, including interacting directly or indirectly with people, within and outside the organization. During the course of conduct and discharge of established activities, all organizations should follow applicable legal, statutory, regulatory requirements. They are also expected to follow established international conventions/guidelines, especially which India has ratified.
A list of applicable statutory and regulatory requirements, which is not exhaustive, is given in Annex A for information purposes. Though efforts have been made to include as many applicable laws as possible, each organization is responsible for the identification and implementation of applicable laws relating to its activities.
This is a certifiable standard which deals with the accountability of an organization with regard to effective discharge of its various functions and responsibilities at workplace. In the context of this standard, the word ‘organization’ is used in a wider perspective which does not only entail a business establishment but any organization, be it Government, Academic, Charitable Trust or Society, Consumer, Co-operative, NGO and Associations of any other kind, which engages personnel for discharge of its duties on a regular or contractual, paid or honorary basis.
In this standard, core elements, which are specific to Indian conditions and relate to the workplace, have been identified and included. The implementation of this standard would promote good practices at the workplace which go beyond mere compliance with the applicable statutory, regulatory and legal requirements.
For an organization to work effectively, it has to identify and manage numerous linked activities or processes.
Quality management systems approach helps the organization in not only improving its effectiveness but also enhancing employee satisfaction and improving working environment. Accordingly, it was decided that this standard should be based on quality management system approach for promoting social accountability at workplace.
This standard specifies requirements to enable an organization to,
a) establish, maintain and implement policies, procedures and practices concerning issues relating to social accountability at the workplace and within its sphere of influence; and
b) demonstrate that its policies, procedures and practices are in conformity with applicable legal, statutory, regulatory requirements and requirements specific to the organization and of this standard.
It is applicable to all organizations irrespective of type, size, ownership or geographical location.
Any exception to this standard must clearly demonstrate its legitimacy due to the intrinsic nature of the job on offer or be based on the stated policy of the organization
to safeguard the interests of vulnerable/marginalized section(s) of society.

Core elements to be addressed by any organization are:
a) Child labour
b) Community engagement
c) Discrimination
d) Employment Freely Chosen
e) Employment Relationship
f) Employees’ Welfare Measures
g) Freedom of Association
h) Health and Safety at the Workplace
i) Harassment, Abuse and Inhumane Treatment
j) Wages and Benefits
k) Working Hours


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